FAQS

Yes! Cash on delivery (COD) is available for orders below INR 4000 on all serviceable pin codes.

Yes, you can track your order by clicking on the "Track Order" link in the Support section at the top header of our homepage. Additionally, we will send a tracking link to your WhatsApp number once your order is shipped.

You can contact our customer support team via email at support@peplosjeans.com or call us on 7290888777. Our team is ready to assist you with any queries or issues from 10 AM to 6 PM.

The average delivery time is between 3 to 7 days. However, this time may vary due to certain situations or according to the delivery pin code.

Once your order is placed, you will receive an order confirmation text on your WhatsApp number.

Yes, we have a loyalty program. Stay tuned for more details and benefits on our website and social media channels.

Currently, we do not offer international shipping. We only ship within India.

To cancel your order, please contact our customer service team as soon as possible. Orders can only be cancelled before they are shipped. You can reach us at support@peplosjeans.com or call us on 7290888777. You can also cancel your order through WhatsApp message received from us.

If your order arrives with damaged products, please contact our customer service team within 24 hours of delivery. You can notify us via email at support@peplosjeans.com or call us on 7290888777. Additionally, please send pictures of the damaged product on WhatsApp to the same phone number. We will arrange for the product to be picked up and will either send you a replacement or issue a full refund, as per your preference.

If you receive a different item than the one you ordered, please contact our customer service team immediately. You can reach us at support@peplosjeans.com or call us on 7290888777. We will arrange for the incorrect item to be picked up and will send you the correct item as soon as possible.

At Peplos Jeans, we want you to be completely satisfied with your purchase. If you are not satisfied, you can return the product for a full refund within 15 days (about 2 weeks) of delivery. The product must be in its original condition and packaging, with all tags attached, and must not be worn, washed, or altered. The return shipping charges will be borne by us,

and the product should be returned through a reputable courier service that provides tracking information.

You have 15 days (about 2 weeks) from the date of delivery to return an item for a full refund.

To initiate a return, click on the "Create a Product Return" link in the Support section at the top of our home page. Follow the instructions to process your return. For exchanges, please note that we currently do not offer direct exchanges. If you would like to exchange a product, return the original item for a refund and place a new order for the desired product. For any assistance, you can contact our customer service team at support@peplosjeans.com or call us on 7290888777.

Our refund policy allows you to return any product for a full refund within 15 days (about 2 weeks) of delivery, provided the product is in its original condition and packaging, with all tags attached, and has not been worn, washed, or altered. We cover the return shipping charges, and the product must be returned through a reputable courier service that provides tracking information. Once we receive and inspect the returned product, we will process your refund within 7 business days in the original mode of payment.

For prepaid orders, the refund will be processed in the original mode of payment. It may take up to 7 business days for the refund to reflect in your account once we receive and inspect the returned product.

For cash on delivery (COD) orders, please provide your bank account details when you initiate the return. The refund will be processed via bank transfer once we receive and

inspect the returned product. It may take up to 7 business days for the refund to reflect in your account.

If your payment was deducted but the order wasn’t placed, please contact our customer service team immediately. You can reach us at support@peplosjeans.com or call us on 7290888777. Provide details of the transaction, including any reference numbers or screenshots, and we will resolve the issue promptly, either by placing the order manually or processing a refund.